Privacy
Policy.

I collect information that you provide directly, including:

• Contact information: Name, email address, phone number, company name.
• Account information: Username, password (hashed), account preferences.
• Project information: Work order details, project descriptions, timelines, budgets.
• Communication records: Messages sent through contact forms and email correspondence.
• Usage data: Website usage patterns, IP address, browser type, device information.

The information collected is used to:

• Provide, maintain, and improve services.
• Process and manage work orders and project requests.
• Send transactional SMS notifications about your account, work orders, and project updates.
• Respond to your inquiries and provide customer support.
• Send administrative information, such as updates to terms and policies.
• Detect, prevent, and address technical issues and security threats.
• Comply with legal obligations.

When you provide your phone number and opt in to receive SMS messages, your phone number is collected and stored to send transactional text messages regarding your account, work orders, project updates, and service notifications.

Message frequency: Messages are sent on an as-needed basis when you create work orders, when order status changes, or when important account updates occur. Typically 1–5 messages per month; frequency may vary based on activity.

Opt-out: You can opt out at any time by replying STOP to any message. You may opt back in by visiting get-started and completing the form again with SMS opt-in checked.

Data rates: Standard message and data rates may apply as determined by your mobile carrier.

Third-party service: AWS Simple Notification Service (SNS) is used to send SMS messages. AWS SNS handles message delivery and may store phone numbers per their privacy policy.

I do not sell, trade, or rent your personal information. Information may be shared only in the following circumstances:

• Service providers: Trusted third parties who perform services on my behalf (e.g., AWS for hosting and SMS delivery, payment processors).
• Legal requirements: When required by law, court order, or government regulation.
• Business transfers: In connection with a merger, acquisition, or sale of assets (with notice to users).
• Consent: With your explicit consent for any other purpose.

Information is stored using industry-standard security measures:

• Data is encrypted in transit using HTTPS/TLS.
• Data is encrypted at rest using AWS encryption services.
• Passwords are hashed and never stored in plain text.
• Access to personal information is restricted to authorized personnel only.
• AWS DynamoDB is used for secure data storage.
• Regular security audits and monitoring are performed.

While reasonable security measures are implemented, no method of transmission or electronic storage is 100% secure.

Personal information is retained as long as necessary to:

• Provide services to you.
• Comply with legal obligations.
• Resolve disputes and enforce agreements.

When you opt out of SMS communications, your phone number may be retained to ensure you don't receive future messages. Account information is retained as long as your account is active.

You have the right to:

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal obligations).
• Opt-out: Opt out of SMS communications by replying STOP to any message.
• Account closure: Close your account and request deletion of your data.

To exercise these rights, contact jose@crtvdei.com.

Cookies and similar tracking technologies are used to:

• Remember your preferences and settings.
• Authenticate users and maintain sessions.
• Analyze website usage and improve services.
• Ensure website security and prevent fraud.

You can control cookies through your browser settings. Disabling cookies may limit some functionality.

Services are not intended for individuals under the age of 18. Personal information is not knowingly collected from children. If it becomes known that information has been collected from a child, steps will be taken to delete such information promptly.

This Privacy Policy may be updated from time to time. You will be notified of material changes by posting the new policy on this page and updating the "Last Updated" date.

Questions about this Privacy Policy or data practices? Get in touch: