Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, company name
• Account Information: Username, password (hashed), account preferences
• Project Information: Work order details, project descriptions, timelines, budgets
• Communication Records: Messages sent through our contact forms, email correspondence
• Usage Data: Website usage patterns, IP address, browser type, device information

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and manage work orders and project requests
• Send transactional SMS notifications about your account, work orders, and project updates
• Respond to your inquiries and provide customer support
• Send administrative information, such as updates to our terms and policies
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. SMS Communication

When you provide your phone number and opt in to receive SMS messages, we collect and store your phone number to send you transactional text messages regarding your account, work orders, project updates, and service notifications.

Message Frequency: Message frequency varies. We send messages on an as-needed basis when you create work orders, when order status changes, or when important account updates occur. Typically 1-5 messages per month, but message frequency may vary based on your activity level.

Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive text messages from us. You may opt back in by visiting get-started and completing the form again with SMS opt-in checked.

Data Rates: Standard message and data rates may apply as determined by your mobile carrier.

Third-Party Service: We use AWS Simple Notification Service (SNS) to send SMS messages. AWS SNS handles message delivery and may store phone numbers in accordance with their privacy policy.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who perform services on our behalf (e.g., AWS for hosting and SMS delivery, payment processors)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• Consent: With your explicit consent for any other purpose

5. Data Storage and Security

Your information is stored securely using industry-standard security measures:

• Data is encrypted in transit using HTTPS/TLS
• Data is encrypted at rest using AWS encryption services
• Passwords are hashed and never stored in plain text
• Access to personal information is restricted to authorized personnel only
• We use AWS DynamoDB for secure data storage
• Regular security audits and monitoring are performed

While we implement reasonable security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you opt out of SMS communications, we may retain your phone number in our records to ensure you do not receive future messages. Account information is retained as long as your account is active.

7. Your Rights and Choices

You have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Opt out of SMS communications by replying STOP to any message
• Account Closure: Close your account and request deletion of your data

To exercise these rights, contact us at jose@crtvdei.com or visit our contact page.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate users and maintain sessions
• Analyze website usage and improve our services
• Ensure website security and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may limit some functionality of our website.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: jose@crtvdei.com

Website: https://crtvdei.com/contact